Help

Click on the "Contact Us" button in the main menu. Email is the most efficient way of communication & usually has the FASTEST response time. Email is documented and we can refer to it later. Please email us (sales @ techexcess.net -or- support @ techexcess.net) before you call & remember to leave your order # in your message.

(Being a sister company of techexcess.net, your emails will be forwarded to the HPRecoveryCD department.)

We are in & out of the office during the week & do have an automated voice mail system at 206-333-0101. Please wait until the end of the automated voice message & you will be able to leave your message at the tone. We check email all day during the week 9am-5PM EST Monday through Friday only during business hours, and response times are usually 1-2 business days (no holidays).
TIPS: Make sure to be clear in your email as to what you are looking for, your order info, or questions you may have on a specific item, etc.
If leaving a voice mail, please leave an email address clearly spelled out & your phone number including area code. Good, complete info. is always helpful to process your Vmail or email quickly!

It depends on where you are located. Make sure to include your FULL shipping address when asking about rates. PLEASE use the shopping cart cart to calculate the rate. You will be given choices for shipping before any CC information is required. We do not ship to PO Boxes unless prior arrangement is made.

HPRecoveryCD.com is open Monday through Friday 9am-5pm EST. We do not ship on Holidays! We ship Monday through Friday until 2:30 pm. Your order may take 0(same day)- 3 business days to ship. We are usually very fast to ship website orders. WE DO NOT SHIP TO PO BOXES - NO EXCEPTIONS. If there is any problem with your order, we will contact you with any questions, so please make sure your information is accurate so we can contact you quickly.

(As a rule of thumb, we are open the same days as UPS picks up - no pickup, not open & no, your order won't ship on days there is no pickup.)

Most items come with Free tech support direct from the manufacturer. Please check with the company who put their name on it.

Email us BEFORE you call and please give us at least 24 BUSINESS hours (M-F) to respond.

For example, HP items have a toll free 24/7 support phone number at HP at 1-800HPINVENT. This is a good number to call for HP experts to help you quickly & if you have problem with an item, make sure to get a CASE NUMBER from HP & email us with your case number, your order info & a brief description of the problem to support@techexcess.net.

We answer emails Monday through Friday 9AM-5PM, Eastern Standard Time, during business hours. Please expect a reply time of about 24-48 hours during business hours, or 48-72 during busy holiday times. No emails are answered on days we are not open, and we're not open Sat & Sun,or on Holidays. If your email address is INVALID, we will reply as normal, however we can not track bounced messages. Email is the preferred method of contact. If YOU HAVE A SPAM FILTER of ANY kind, please note to look in your discarded mail folder for our replies, Auto-generated emails, or emails sent on behalf of Techexcess from services such as shipping companies, paypal, etc. These emails may be filtered into your JUNK folder. Techexcess does it's dudiligence to send emails & has great communication during business hours, so if you're not receiving replies, please look to your spam filter, junk folder, or spam service & you may find our emails! :) If these steps do not resolve your issue, please leave your name, order #, 10-digit phone # & brief description of the issue by calling 206-333-0101, our voice mail which is available 24 hrs a day. We will get back to you during business hours.

HPRecoveryCD.com takes pride in protecting our customer’s privacy by not selling our mailing list or email list. You can feel safe knowing your name will not be entered into a barrage of data bases when you do business with us.

SSL is used ONLY when needed. It ties up server resources and would be foolish to have SSL on every page making it gruelingly slow. Our site is secure with 1024 bit encryption with a Comodo Class 3 Security Services. Your transaction is secure on our site. Email us with any questions.

Contact the manufacturer for any compatibility questions. Many of our software CDs are supported by Hewlett Packard (1-800-HPINVENT) and it only takes a call to find out which CDs you need to restore your PC to working order. We do however try to list known compatible models in ads whenever possible, and our database of compatible models continues to grow all the time.

Flat rate Handling fee (PER ORDER, not per item): There is a flat rate handling fee of $2.50 charge for each order to cover supplies, tape, boxes, etc. which all cost money, not to mention the person picking & packing your order carefully. To ensure your package gets there & is padded properly for shipment, it's necessary to pay this flat rate fee, which we charge PER ORDER & not PER ITEM like many other sites. PLEASE REMEMBER, we PASS ON our UPS shipping DISCOUNT to you, instead of charging you regular retail UPS rates. We do have the lowest prices & great discounts on shipping, so this is a meager fee we charge to cover costs - we're already trying to do the best we can to pass on *all* savings TO YOU, OUR CUSTOMER!

REMEMBER : You're also SHOPPING TAX FREE! - That's right! We are in TAX FREE NEW HAMPSHIRE! Enjoy the benefits of a TAX FREE STATE! So really, what's a few pennies for handling? Thanks for being our customer!

If you do not agree to this little $2.50 per order, then please do not place your order. If you put in writing that you do not want to pay it on your order - SORRY! We can't process or move your package without that little fee, so your order will be cancelled because you didn't want to pay for someone to handle it & it's not going to ship itself!

There are no returns on software. Please check with the CD manufacturer (HP, Dell, etc.) for any compatibility questions before you place an order with us. If you have any problems, please contact us and we will be glad to help.

SIMPLE - WE AS HUMANS NEED TO EAT & SLEEP!

We are on most all day M-F 9am-5PM EST, and some times you can catch us outside of those hours & you're a lucky duck because- we'll answer you!

If - for some chance our IM is ON, but no one is there & it eventually goes idle- SORRY you missed us! Hopefully we've not run off into a ravine & don't worry, the world hasn't ended, but unfortunately we've left the computer. I know, it's enevitable it would happen... but don't worry, we'll be back.

Suggestions: Maybe in the meantime, you can ask your IM question & leave your email in the IM- if we see you on, we'll try & catch you or email you that way. You can email us your questions at sales@techexcess.net. You can email your support questions to support@techexcess.net. Please note that you are looking at an item at HPRecoveryCD.com so we direct your inquiry to the correct department. You can try & contact the manufacturer if you have a technical support question. HP help is available at 1-800HPINVENT , 24/7.

No. We are too busy sourcing items & processing orders, however we have a splendid email response time (see our contact us info) Monday through Friday 9am-5PMEST when we're in the office. We have Voicemail in place as we're in & out of the office during the week and this also helps keep costs down - remember to leave your name, number & message & we'll do our best to respond within 1-4 business days. Email is the most efficient way of communication & usually has the FASTEST response time. We request that you send us an email for a written record of contact as well as better tracking & FASTER handling of your inquiry.